support
the short answers. anything not here, write to us and a person replies.
- orders
- the shop has not opened yet, so there are no orders to chase. once it does, every order you place shows up under your account with its status.
- your account
- we do not use passwords. enter your email and we send you a link that signs you in. links expire after an hour, and asking for a new one is always safe.
- not getting the email
- check spam first. if it is not there, the address may have a typo, so try again carefully. still nothing after a few minutes, write to us and we will look.
- your profile in the club
- you decide whether you appear in the member directory. turn it off in your profile and you disappear from it immediately.
- deleting your account
- write to us and we will delete it, along with everything attached to it. we do not make you argue with anyone about it.
- a gig we should list
- tell us. we book nothing and take nothing for listings, so the only thing that gets a night on here is whether we would go ourselves.
still stuck? write to us or email hello@yassnsass.com.